From processing to at your door it usually takes 4-5 business days, there may be delays sometimes by the courier company which can extend it to 7 business days. We always advise that if your order takes longer then 7 days that you can contact us and we will try and help you.

At this current time we do not ship outside of South Africa. We apologize for the inconvenience.

Once we ship your order and it leaves our premises, we will send you an email with your orders tracking information. Please note if you cannot find the tracking email that you should check your spam file. You can also always reach out to us if you have a question.

We use Courier Guy so there won't be any way to tell what the package is going to be. And we use our registration number (K202384941407) as the sender name, so no company name that will give a sign what the package is about. We also don't put stuff on the outside of the package to ensure you stay as discreet as possible.

We use PayFast and Happy Pay. You can choose a variety of payment options in payfast you feel comfortable with using. You can also choose Happy Pay for a buy now, pay later option.

When using Payfast, our registration number (K202384941407) will be shown on the account, if you use Happy Pay it will only display their name ( Happy Pay) on the statement, so no matter how you buy you will stay as discreet as possible!

Returns

At Little Secret, we sell intimate products designed for personal use, so we want to ensure your safety and satisfaction. We do not accept returns on items unless they are faulty or damaged during shipping. This policy is in place to protect you.

Many of our sex toys, adult products, and lingerie are shipped in high-quality, professional packaging. However, once a product has been opened, it can be difficult to determine if it has been used or tampered with. To maintain our health and safety standards, we cannot accept returns of these items, even if a claim states that the product has not been used.

Accepting such claims could lead to the reselling of used products, which is not acceptable and will compromise the experience of our future customers. We believe this policy is in the best interest of all our customers, and we appreciate your understanding.

I don't want this anymore

If your parcel is still on its way to you, or if it has just arrived and you haven’t opened the courier bag yet, you can return the products for a credit voucher or refund. Please note that a 10% handling fee will be applied to all returns and shipping costs will not be refunded. Before we can issue a credit voucher or refund, the parcel/item must be returned in good, sealed condition to ensure it has not been opened or tampered with.

We cannot accept returns on any intimate items that have been removed from their packaging unless they are damaged or faulty. Thank you for your understanding!